📢 Grievance Redressal Policy

1. Purpose

Neatnode Innovations Private Limited is committed to resolving customer grievances in a fair, transparent, and timely manner.

This policy outlines the procedure for submitting complaints, handling disputes, and ensuring proper resolution in accordance with applicable Indian laws.

2. How to Submit a Grievance

Customers may submit a grievance through the following channels:

📧 Email: neatnod453@gmail.com, mohd@neatshop.in
📞 Phone: +91 7908460764
🌐 Website: https://neatnodetrip.com/

When submitting a complaint, please include:

  • Order ID or Transaction ID

  • Registered Name

  • Contact Details

  • Clear description of the issue

  • Supporting documents (if applicable)

Incomplete information may delay the resolution process.

3. Resolution Timeline

• We aim to acknowledge your grievance within 24 hours of receipt.

• A resolution will generally be provided within 5–7 business days.

• In case of complex issues requiring further investigation, additional time may be needed. Customers will be informed regarding any delays and expected timelines.

4. Escalation Process

If you are not satisfied with the initial resolution, you may request an escalation.

Our senior management team will review the matter and provide a final response within 14 business days from the date of escalation request.

5. Compliance

This Grievance Policy is maintained in compliance with applicable Indian consumer protection and data protection regulations.